You can learn more from our asked questions

At ChCh DomesticCleaning, we value transparency and open communication, and this page serves as a resource to clarify any doubts you may have. From scheduling your first cleaning to understanding our processes, we’ve compiled a comprehensive list of questions to guide you through your cleaning journey. If you can’t find the answer you’re looking for, feel free to reach out to our team – we’re here to assist you every step of the way.

How do I schedule a cleaning service?

Scheduling a cleaning service is easy. You can contact us through our website, phone, or email to discuss your cleaning needs and preferences. We’ll work with you to find a suitable date and time for your cleaning.

What areas do you provide cleaning services for?

We proudly serve Christchurch, New Zealand, and the surrounding areas. Whether you’re in the heart of the city or the outskirts, we’re here to bring our cleaning expertise to your home.

Are your cleaning products safe for children and pets?

Yes, we prioritize the safety of your loved ones. Our cleaning products are carefully selected to be safe for children and pets while effectively removing dirt and germs.

Can I be present during the cleaning process?

Of course! Your comfort is important to us. You’re welcome to be present during the cleaning process if you wish. However, many of our clients find it convenient to go about their day while we work our magic.

What should I do to prepare for a cleaning service?

To ensure the best results, we recommend tidying up any clutter and securing any valuable or fragile items. Our team will take care of the rest, bringing their own equipment and supplies.

Do you offer a satisfaction guarantee?

Absolutely. Your satisfaction is our priority. If you’re not completely satisfied with our service, please let us know within 24 hours, and we’ll work to address any concerns.

Can I provide specific cleaning instructions?

Absolutely! Your preferences matter to us. You can provide specific cleaning instructions or areas you’d like us to focus on during the cleaning process. We tailor our service to match your needs.

Is your team insured and trustworthy?

Yes, our team members are fully vetted, insured, and trained professionals. You can trust us to handle your home with care and respect.

What happens if I need to reschedule my cleaning appointment?

We understand that plans can change. If you need to reschedule, please let us know at least 24 hours in advance, and we’ll work with you to find an alternative time that suits your schedule.

How do you ensure the privacy of my home?

We understand the importance of privacy. Our team is trained to respect your personal space, and we maintain strict confidentiality regarding your home and belongings.

Do I need to be home for every cleaning session?

Not at all. Many of our clients provide us with access instructions, allowing us to clean while they’re away. We’ll follow your preferences to ensure a seamless cleaning experience.

Can I customize my cleaning plan over time?

Absolutely. Your cleaning needs may change, and we’re here to adapt. You can adjust your cleaning plan, add or remove services, or make modifications based on your evolving requirements.

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FAQ About ChCh Domestic Cleaning

You can learn more from our asked questions

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